Wednesday, December 27, 2017

My FTTP NBN Install

In July 2017 I was connected to the National Broadband Network (NBN). Not the neutered one by the Liberal/National Government. The original Fibre to the Premises (FTTP) version. While I'm overall happy once I have been connected, the road to have FTTP was a long and difficult one.

I put in an order with my RSP, MyRepublic, and it was a 2 week lead time before NBNCo could send someone out. Eventually I got a date, and needed to take time off work to be at home for allow them in to get it sorted.


The telecommunications pit outside my house


Looking inside the telecommunications pit


Pulling out the fibre connection points from the pit across the road


Initially put the orange string (top right of picture) into the pit to start pulling it into my house


Trying to work out which hole on the side of the house leads into the telecommunications pit



The spool of fibre optic cable from the fibre connection point on the other side of the street into my house


To the installer's horror, the communications duct from my house was not connected to the pit! It ended in the white tube sticking out of the ground at right of the picture. This is him taking a picture.


Installer digging a trench from the white communications duct sticking out of the ground to the pit. A lot more work than expected!


Using bare hands to trench the final bits. There was water in the newly dug trench and they had to scoop it out. Again with their bare hands. Respect to the installers.


After the water was drained


Use a smaller shovel to trench deeper


Hit more water as they went deeper. Had to be at least the same level as the base of the white duct sticking out


The trench from the duct connecting the house to the pit


Close up


Drilling a hole in the pit to allow the duct connecting the house to the pit


Close up of drilling


Then need to dig even more to get to the base of the white duct connecting the house to the pit, so as to be able to turn it 90 degrees down to connect to the pit


Hit even more water


Had to scoop out even more dirty water and mud out to reach the base of the white duct connecting the house to the pit



Eventually got there and they put in another PVC pipe to bridge the gap between the duct connecting the house to the pit, and the actual put itself


Needed to drill the hole in the pit bigger


Telecommunications contractor vans are the same around the world


Vertical view


After connecting the PVC pipe to the duct connecting the house to the pit, uses some kind of gel like substance to seal the 2 ends


The final product. To get to this stage was almost an hour and a half


Final checks before burying it for good


Putting the grass back (!)


I must say he did a very good job!


If you don't look too closely you wouldn't know it had been just dug up


Starting to string the stuff they use to pull fibre across ducts from the fibre drop point across the street


To the other side of the street


One end of the fibre cable is tied into a orange string


The other end of the fibre cable that is connected to the fibre Network Access Point.


The Fibre Distribution Hub on the other side of the road


Putting the fibre across the road


Pulling.......


More pulling......


Finally pulling into the pit outside my house


Then pushing the fibre from the pit outside my house to the duct between the pit and my house


Fibre coming out of the wall of my house!


The NBN Optical Network Terminal


Plugging in the fibre cable into the NBN Fibre Distribution Hub. Or so we thought......


The yellow caution stickers should have been a warning sign


Installing the PCD (Premises Connection Device)


Looping the fibre around inside the PCD


Splicing the fibre cable


Splicing the fibre cable. That small thing can carry up to 3Gbit/s in one strand of fibre!


Close up. The tag at the top left is to help identify which line of fibre it is in the pit


Laser thing to send down a laser beam


The black stuff is the outside coating to shield it from the elements/water in the pit. Inside the blue bit is the actual fibre itself.


Now to bring it into the house!


The use some white cable stuff to string it into the house


And it ends up in my garage, because #australia


Installing the ONT


Installing the ONT



The ONT installed. The blue bit is the fibre, as thin as hair!


Left: into the house. Right: from the pit


Despite 3 hours of work, the installer couldn't get it to work, despite many angry phone calls to NBNCo's backend. Eventually he gave up and told me to get someone else.

It took 3 weeks to get a 2nd NBN appointment, and time off work again, to have a 2nd installer come, who was very camera shy. So I only have 2 pictures.


The reason for the inability to connect was that the 1st installer had connected to a Telstra Fibre Distribution Hub, NOT NBNco's Fibre Distribution Hub in the pit across the road!

My estate used to be a Telstra Smart Community estate, so it had the Telstra infrastructure in it. NBNCo just decided to ignore the fibre already run to existing houses, and lay (duplicate) their own infrastructure!



The green wire is apparently NBNCo's fibre. So it (generally) as case of unplugging my fibre from Telstra's Fibre Distribution Hub to NBNco's Fibre Distribution Hub, and after a bit of work everything was up and running!

Sunday, November 05, 2017

My tax dollars have discovered that people believe it or not, are not equal

On 22 Aug 2016, my tax dollars (aka Special Broadcasting Service) had a forum on Insight, on illiteracy in Australia.

SBS then created a full blown article on "The hidden costs of low literacy in Australia".

I'm not saying that it is great to be illiterate. Having grown up with older family members who were illiterate and innumerate, I am aware of the toll that it takes on them.

But we really need to stop with the literate = educated. Many people who hold high office and educational qualifications are not exactly the pinnacle of knowledge.

Australia is no smarter nor stupider than any other countries. Every population group in every country follows a Gaussian curve, with average, below average, and smart people. The curves may vary a bit on the horizontal scale, but not by much.

So to learn that half of Australians are below average, I expect Insight to next tell me that the sky is blue and that water is wet.

In saying that, maybe Peter Dutton was on to something when he said that "illiterate and innumerate refugees would take Australian jobs"



I don't know about you, but if people who are "illiterate and innumerate" takes one's job, one has bigger problems than refugee intakes, mate.

Governmental suppression, or hard economic and practical realities?

In August, the New York Times ran an article "In Singapore, Chinese Dialects Revive After Decades of Restrictions", talking about the state of vernacular dialects in Singapore.


As I read the article, articles like this just reinforce:
1) Most Western journalists don't know what they're writing about when it comes to the international viewpoint, but think they're source of authority.

2) The separation of Malaysia and Singapore, if nothing else, to provide a control group for the experiment of vernacular education.

There used to be an old joke: "What's the difference between a Malaysian and a Singaporean?"(Answer: 2.5. The historical exchange rate between the MYR and SGD) (Yes I know the exchange rate has gone up since then) (Yes I'm old)

Singapore may have restrictions on Chinese dialects. But Malaysia does not have any restrictions on Chinese dialects. Yet my generation, and the generation after me, will not know the dialects. There is no movement to push towards Mandarin, or pinyin transliteration, of names in Malaysia. In the early 2000's MCA suggested that, but was shut down by the Chinese clan and dialect groups. Yet kids these days would hardly know how to pronounce their name in a dialect if it wasn't transliterated as such.

A simple look at a modern class list in Malaysia will see kids these days use the dialect pronunciation of their surname (Tan, Tay, Lim, Ooi etc), but pinyin transliteration for their names. Even my name is a mangled pinyin transliteration of the Chinese characters, not the Hokkien pronunciation of the characters that make up my name.

The reality is, even without Singaporean/PAP government intervention, the dialects were dying out. Rightly or wrongly, Mandarin has become the de facto lingua franca of the Chinese community in Malaysia and Singapore. If it isn't English. Like me. My parents. My siblings. And my cousins.

Even my grandparents, Mandarin is not their mother tongue. Hokkien and Fuchow is, depending on which side of the family you are talking about.

I witnessed this first hand, when my paternal grandmother had a minor stroke 3 years back. Her Mandarin language skills have been impacted, to the point when I speak in Mandarin sometimes she can't understand.

But her Hokkien comprehension has stayed. Which is a problem for me, as I can't keep a conversation going in Hokkien.

Mandarin was a foreign tongue that my grandparents had to learn, in their advanced years, if they were to communicate with their grandchildren.

English is my *mother tongue*. I may be ethnically Chinese and of Hokkien (and Fuchow) heritage, but Mandarin, Hokkien and Fuchow is a foreign tongue for not just me, but much of my family. I'm waiting for the New York Times to write how the US government suppresses those German and Italian and Scandinavian communities who don't speak their mother tongue.

Oh what? Ah right, they're "white", so they become "American".

The Tok and Teo families may have trouble communicating with their grandparents, but how much than the Greek grandparents communicate with their Australian grandkids?

Inevitably in articles like this, a linguist is brought out, to try and counter the idea that language is a zero-sum game: speaking more of one meant less mastery of another.

I don't know if Ian Johnson is multi-lingual. But that is my problem with language linguists and proponents of vernacular education: they think that they can master multiple languages, therefore everyone else in this world can.

Yes, 1 person can. 10 people can. A hundred people can. Singapore has 4 million people. Malaysia's Chinese population 6.6 million (and declining).

When people are trying to build a nation, develop their human capital, does anyone seriously believe that you can have millions of people functional in multiple languages?

I would like to invite Ian Johnson and these linguists to live in Malaysia. Attend a few court sessions to see how many languages are needed to be translated when the courts use Malay and/or English.

"The population was bombarded with messages that dialect speakers had no future."

They may have been bombarded in Singapore, but simple job opportunities and earning power saw my grandparents send their children to schools which taught in a language that they did not understand. It was the rise of the Chinese speaking economic power (amongst other reasons) that saw my parents send me and my siblings to an SJKC.

This struggle to communicate within families is one of the painful effects of the Singapore government’s large-scale, decades-long effort at linguistic engineering.

The reality is that even in monolingual nations (Japan, South Korea, the USA, Canada, Australia, New Zealand), people who share the same language have enough misunderstandings as it is.

While having multiple languages may not be a recipe for failure, a nation who cannot understand each other is hardly a plan for success either.

So pick your poison: have economic growth and prosperity, or be able to communicate in your own language but not with others to build the country.

Full article from the NYT below:

----------------------------------------------------------------------------------------------------------------------

In Singapore, Chinese Dialects Revive After Decades of Restrictions
By IAN JOHNSON AUG. 26, 2017


SINGAPORE — The Tok and Teo families are a model of traditional harmony, with three generations gathered under one roof, enjoying each other’s company over slices of fruit and cups of tea on a Saturday afternoon in Singapore.

There is only one problem: The youngest and oldest generations can barely communicate with each other.

Lavell, 7, speaks fluent English and a smattering of Mandarin Chinese, while her grandmother, Law Ngoh Kiaw, prefers the Hokkien dialect of her ancestors’ home in southeastern China. That leaves grandmother and granddaughter looking together at a doll house on the floor, unable to exchange more than a few words.

“She can’t speak our Hokkien,” Mrs. Law said with a sigh, “and doesn’t really want to speak Mandarin, either.”

This struggle to communicate within families is one of the painful effects of the Singapore government’s large-scale, decades-long effort at linguistic engineering.

Starting with a series of measures in the late 1970s, the leaders of this city-state effectively banned Chinese dialects, the mother tongues of about three-quarters of its citizens, in favor of Mandarin, China’s official language.

A few years later, even Mandarin usage was cut back in favor of the global language of commerce, English.

“Singapore used to be like a linguistic tropical rain forest — overgrown, and a bit chaotic but very vibrant and thriving,” said Tan Dan Feng, a language historian in Singapore. “Now, after decades of pruning and cutting, it’s a garden focused on cash crops: learn English or Mandarin to get ahead and the rest is useless, so we cut it down.”

This linguistic repression, and the consequences for multigenerational families, has led to a widespread sense of resentment — and now a softening in the government’s policy.

For the first time since the late 1970s, a television series was recently broadcast in Hokkien, which in the 1970s was the first language of about 40 percent of Singaporeans. Many young people are also beginning to study dialects on their own, hoping to reconnect with their past, or their grandparents.

And in May, the government endorsed a new multidialect film project, with the minister of education making a personal appearance at the film’s release, unthinkable just a few years ago.

The government’s easing of restrictions amid public discontent makes Singapore something of case study for how people around the world are reacting against the rising cultural homogeneity that comes with globalization.

“I began to realize that Hokkien was my real mother tongue and Mandarin was my stepmother tongue,” said Lee Xuan Jin, 18, who started a Facebook page dedicated to preserving Hokkien. “And I wanted to get to know my real mother.”

For Singapore’s first generation of leaders, those sorts of ideas sounded like sentimentalism.

At the time of the founding of the Republic of Singapore in 1965, it was led by a charismatic and authoritarian prime minister, Lee Kuan Yew, who was a self-taught linguist. A product of the English-speaking elite who rarely spoke Chinese dialects, including Mandarin, Mr. Lee held the popular idea, discredited by linguists, that language was a zero-sum game: speaking more of one meant less mastery of another.

In short, he considered dialects a waste of the brain’s finite storage capacity when it should be filled with, above all else, English.

“He felt that since he couldn’t do it, the rest couldn’t do it,” said Prof. Lee Cher Leng, a language historian in the China studies department at the National University of Singapore, referring to Mr. Lee’s inability to fluently speak multiple languages. “He felt it would be too confusing for kids to learn the dialects.”

As the government considered which of Singapore’s many languages to focus on, Mandarin Chinese and English were the logical choices. China, although more than a thousand miles away, was the ancestral homeland of most Singaporeans and was embarking on economic reforms that captivated Mr. Lee. English, the language of Singapore’s elite since the British established a trading port here in 1819, was the dominant global language of culture and commerce.

But neither language had much to do with the people who lived in Singapore when the government launched its policy in the 1970s.

Then, as now, roughly 7 percent of Singaporeans came from southern India and most spoke Tamil. Another 15 percent spoke Malay. The ethnic Chinese, who then as now make up 75 percent of the population, had immigrated over the centuries from several mostly southern Chinese provinces, especially Fujian (where Hokkien is spoken) and Guangdong (home to Cantonese, Teochew, and Hakka). Only 2 percent spoke Mandarin.

Although called “dialects” by the government, some of these Chinese tongues are at least as different as the various Romance languages. The government’s policy was something like ordering Spaniards, French and Italians to abandon the languages they grew up with in favor of Portuguese.

The policy was rolled out in waves. In 1979, the government launched a “Speak Mandarin” campaign. In some schools, pupils who spoke dialects were fined and made to write out hundreds of times, “I will not speak dialects.” The population was bombarded with messages that dialect speakers had no future.

By 1981, television and radio were banned from broadcasting almost all dialect shows, including popular music. That left many people cut off from society.

“Old people suddenly couldn’t understand anything on the radio,” said Lee Hui Min, a writer whose best-known work, “Growing Up in the Era of Lee Kuan Yew,” recounts those decades. “There was a sense of loss.”

Then, in 1987, to foster unity across Singapore’s three major ethnic groups, Chinese, Indian and Malay, English became the main method of instruction in all schools. Today, almost all instruction is in English except for a class in the student’s native tongue: Tamil and Malay for ethnic Indians and Malays, and Mandarin for ethnic Chinese.

The dominance of English was captured in a recent government survey that showed English is the most widely spoken language at home, followed by Mandarin, Malay and Tamil. Only 12 percent of Singaporeans speak a Chinese dialect at home, according to the survey, compared with an estimated 50 percent a generation ago.

“Sometimes people say the Singaporeans aren’t too expressive,” said Kuo Jian Hong, the artistic director of The Theater Practice, an influential theater founded by her father, the pioneering playwright and arts activist Kuo Pao Kun. “I feel this is partly because so many of us lost our mother tongue.”

But as Singapore has prospered, many are searching for their cultural roots, a trend that has picked up since the passing of former Prime Minister Lee in 2015. Some are trying to protect historical monuments, others challenging official versions of history, or passionately defending “Singlish,” a local patois of English, Chinese dialects and Malay.

For some, it means committing to learn their ancestral language.

At the Hokkien Huay Kuan, a community center founded in 1840 to promote education and social welfare among immigrants from Fujian Province, classes have been offered for the past few years in the Hokkien dialect.

One recent Friday evening, about 20 people sat in a small classroom learning phrases like “reunion meal,” “praying for blessings” and “dragon dance.” Three students were doctors specializing in geriatric care who wanted to understand older patients. Others were simply curious.

“Old people suddenly couldn’t understand anything on the radio,” said Lee Hui Min, a writer whose best-known work, “Growing Up in the Era of Lee Kuan Yew,” recounts those decades. “There was a sense of loss.”

Then, in 1987, to foster unity across Singapore’s three major ethnic groups, Chinese, Indian and Malay, English became the main method of instruction in all schools. Today, almost all instruction is in English except for a class in the student’s native tongue: Tamil and Malay for ethnic Indians and Malays, and Mandarin for ethnic Chinese.

The dominance of English was captured in a recent government survey that showed English is the most widely spoken language at home, followed by Mandarin, Malay and Tamil. Only 12 percent of Singaporeans speak a Chinese dialect at home, according to the survey, compared with an estimated 50 percent a generation ago.

“Sometimes people say the Singaporeans aren’t too expressive,” said Kuo Jian Hong, the artistic director of The Theater Practice, an influential theater founded by her father, the pioneering playwright and arts activist Kuo Pao Kun. “I feel this is partly because so many of us lost our mother tongue.”

But as Singapore has prospered, many are searching for their cultural roots, a trend that has picked up since the passing of former Prime Minister Lee in 2015. Some are trying to protect historical monuments, others challenging official versions of history, or passionately defending “Singlish,” a local patois of English, Chinese dialects and Malay.

For some, it means committing to learn their ancestral language.

At the Hokkien Huay Kuan, a community center founded in 1840 to promote education and social welfare among immigrants from Fujian Province, classes have been offered for the past few years in the Hokkien dialect.

One recent Friday evening, about 20 people sat in a small classroom learning phrases like “reunion meal,” “praying for blessings” and “dragon dance.” Three students were doctors specializing in geriatric care who wanted to understand older patients. Others were simply curious.

“I think it’s to understand our roots,” said Ivan Cheung, 34, who works in Singapore’s oil refining industry. “To know our roots you have to know dialect.”

The head of the community center, Perng Peck Seng, said that it, too, had seen the effects of the government policy. When he joined in the 1980s, all meetings were held in Hokkien and Mandarin. Now they are held in English and Mandarin because too few people, even in his organization, speak Hokkien fluently enough to conduct meetings.

But Mr. Perng stopped short of criticizing the government. Instead, he said Singaporeans themselves had to take responsibility for the loss of their language diversity.

“Sometimes I think we are too docile,” Mr. Perng said. “Leaders said if you speak too much dialect it’ll affect your success in life, so many people dropped it on their own accord. The biggest problem is our own consciousness.”


Source:  https://www.nytimes.com/2017/08/26/world/asia/singapore-language-hokkien-mandarin.html

Saturday, October 07, 2017

Good questions that need answering



Source: https://twitter.com/DCoopes/status/910498667248812033

Saturday, September 23, 2017

So, did she renounce her former citizenship?



7 May 2016: Sarawak polls: Taib’s wife casts her vote

Article 19(3) of the Malaysian Constitution states that one of the criteria for naturalising as a Malaysian national is to have been resident in Malaysia for 10 out of 12 of the immediate preceding years.

29 April 2009: Sarawak CM's wife dies

30 May 2010: Taib: I am too old to get new wife

One of the criteria for naturalising as a Malaysian national is to have been resident in Malaysia for 10 out of 12 of the immediate preceding years. To be considered "resident" in Malaysia, one needs to be a Malaysian Permanent Resident. This is to say, the time on a tourist visa, "social visit pass", work permit, etc, doesn't count.

So how does one get to be a Malaysian Permanent Resident? As as per the Immigration Act and Regulations 1959/63, amongst other things, to have been in Malaysia for at least 5 years on a valid visa.

So to recap:
- 5 years in Malaysia on a valid visa
- After that, in Malaysia for 10 our of 12 years as a Malaysian Permanent Resident

2016 - 12 - 5 = 1999

15 January 2011: Ragad celebrates her 29th birthday. That suggests that her date of birth is 15 January 1982.

That means in 1999 she would have been 17 years of age.

Section 19 of the Immigration Act requires the applicant to be over the age of 21 to get Malaysian Permanent Residency.

Even in the best of circumstances, it would have taken Ragad 17 years to be a Malaysian citizen. Yet at the age of 34, she was already one, and was eligible to vote.

Did she she vote in the 13th General Election in May 2013 or in the 10th Sarawak State Elections in April 2011, since The Star and the NST describes her as a "second time voter"?

Am I the only one to notice this discrepancy?

Sunday, August 06, 2017

Delayed Lugguage, Singapore Airlines, Malaysia Airlines, and MAVCOM

29 April 2017. A good friend of mine has his wedding to his now-wife, after a decade of courtship. A wedding invitation was sent, and duly received by me.

It was in this scenario that I found myself at BNE on the night of 27 April 2017, after spending A$21.17 to BNE using a GoCatch (aka Australia's Grab/MyTeksi to compete with Uber, but not as successful (mirror here)), checking into my flight with SQ246, and tagging my luggage to KCH via MH642.



It was actually my first time flying Singapore Airlines in 17 years. Yes, being a poor soul I couldn't afford to fly SQ too often. The BNE - SIN flight was uneventful, though the cabin crew were very attentive and the SQ hospitality was amazing. SQ and its crew do deserve their awards.

Landed in SIN at 0550, a good half hour from the original scheduled time of 0620. My connecting flight (MH642) only took off at 1250, so I had nearly 7 hours to kill in Changi.

While Changi is as good as ever, I had just landed there a few months back for CNY 2017. As it was a Friday (28 April 2017), there wasn't anyone that I knew in Singapore that I could meet, plus I didn't feel like moving too far from the airport after an overnight flight. (I don't sleep well on planes)



Eventually 12pm came along, and my ride to KCH was on an old leased aircraft with no IFE. Got on, and took off to Kuching.


My ride behind the Scoot plane.

Landed in Kuching around 2.20pm on 28 April 2017, cleared immigration and went down to the luggage collection area. And waited.

And waited.

KCH now has free wifi, albeit extremely slow and poor signal in the luggage collection area. I suppose that counts as progress in Sarawak.

Come 2.45pm I was still waiting for my luggage, and starting to get worried.

By 3.15pm it was clear that all bags had been released. My bags didn't make it to KCH.

Made a lost luggage report at KCH.



Of my years flying, this is the first time that my luggage did not arrive at my destination with me. And with MH and SQ to boot!

I had a wedding to attend to the next night (29 April 2017). All my clothes (and goodies from Australia) were all on that flight. I literary only had the clothes I was wearing on the flight(s) with me. Which weren't exactly appropriate for attending a wedding. So on the night of 28 April 2017, after dinner, I had to do some clothes shopping. A task that my mum seemed to be too excited about. (Also a task that can only be done not in Australia, where everything closes after 5pm)

I was also concerned about airline liability, as my BNE - SIN and SIN - KCH sectors were booked on 2 separate tickets, and felt that both airlines would just point fingers at each other and disclaim liability. Even if I had done the BNE - SIN - KCH legs many times, and with different airlines, having my luggage check through to KCH, all eventually connecting to the same MH642 flight.

Woke up the next day, 29 April 2017, with no information on my luggage. I was hoping and grasping on the odd chance that it would come that day on the same MH642 flight. The wedding was in 2 events: a morning ceremony at the Old Court House, and an evening wedding dinner at Imperial Hotel.

With barely enough time to buy the clothes, much less wash them, I turned up at the Kuching Old Court House with new shirts and pants for the wedding.


Old Court House cat

6.30pm came along and the wedding dinner started. With no sign of my luggage, I went to attend a night of food and drink.

Around 7.51pm, in the midst of the revelry of the wedding, I got a call from Malaysia Airlines, saying that my luggage was ready to collect. It must had come on the afternoon SIN - KCH flight, but they waited until 9.30pm to contact me!

After the dinner I made a midnight run to KCH to pick up my luggage. Everything came through, nothing was missing, and I had all my formal wear, albeit after all the wedding formalities were over.

On 4 May 2017 I sent an email to customer@malaysiaairlines.com, with the following text:

To whom it may concern,

I was on flight MH642 on 28 April 2017, from SIN to KCH, and my luggage did not arrive at KCH when I landed. I was attending a wedding the next day, and all my formal clothes were in my check-in luggage.

As I was attending a wedding on 29 April 2017 in Kuching, and with no indication that when I would be able to get my luggage, I had to buy some new clothes on the night of 28 April 2017, totalling MYR417.55.

Also, my medication was in the check-in luggage, and with the Labour Day long weekend ahead, and no indication on when my bag would be able to be reunited with me, I had to get 1 weeks' worth of my prescription medication, totalling MYR 72.10

I attach to this email photographic evidence of the receipts.

I got a call from the MH KCH luggage office at 7.51pm informing me that my luggage was ready to be collected. I thanked the caller, and went to KCH around 11.30pm after the wedding dinner I was attending.

While I am grateful to Malaysia Airlines that my luggage arrived eventually, the delay in being reunited with my clothes and medication at my destination set me back MYR489.65.

I would like to request compensation of MYR489.65 from Malaysia Airlines.

I enclose below my details:

File Reference: KCHMH78066
Surname:
GIven names:
Booking Reference Number: L37SR
Ticket number: 2322441253731
Luggage tag: SQ423057
Bag description: red soft frame

I hope you will give favourable consideration to my request.

I got an automatically generated case number, 00544-05/2017, the same there. And no further correspondence. I followed up with an email on 10 May 2017, a week later. On 24 May 2017 I sought an update with Malaysia Airlines, saying that If I did not receive any feedback from Malaysia Airlines by the end of May 2017 I will raise a case with MAVCOM.

With no further correspondence received from Malaysia Airlines, and by the end of May, I lodged a case with the Malaysian Aviation Commission (MAVCOM), who assigned me Reference No MAVCOM-003948-05-17 the same day, with the following autogenerated text:



30 days from 31 May 2017 was 4 July apparently according to MAVCOM, because #maths. (I have a feeling they discounted the weekends)

No further correspondence was received from Malaysia Airlines and MAVCOM until 5 July 2017, a full 62 days, or 2 months plus since I first lodged the claim with Malaysia Airlines, from one Nurul Najwa Ahmad Zakifli, who wrote:

05 July 2017

Our ref : GTS 00544-05/2017/MW/WW
MAVCOM-003948-05-17

Dear Me,

Thank you for your reply. Apologize for the inconvenience caused. Herewith, we attach the Receipt and Discharge (R&D) form. Kindly refer to this email instead.

Have a pleasant day ahead.

Yours Sincerely
For Malaysia Airlines Berhad,
Nurul Najwa Ahmad Zakifli
Customer Experience & Assurance

Email: customer@malaysiaairlines.com


Which is fine, except the sender did not attach the Receipt and Discharge (R& D) form to the email!

I requested and provided receipts totalling MYR489.65. MH only offered MYR110.50. To be fair, my receipts I think include several items of clothing. The bag was delayed 24hrs, so I presume they prorata one day's worth of clothing. Also, it was not an intentional mistake, and also not entirely their mistake as it came through SQ, and handled by their Changi agent.







So I replied back for the Receipt and Discharge form. On 6 July 2017, Nurul Najwa Ahmad Zakifli replied:

05 July 2017

Our ref : GTS 00544-05/2017/MW/WW
MAVCOM-003948-05-17

Dear Me,

Thank you for your reply. Apologize for the inconvenience caused. Herewith, we attach the Receipt and Discharge (R&D) form. Kindly refer to this email instead.

Have a pleasant day ahead.



Yours Sincerely
For Malaysia Airlines Berhad,
Nurul Najwa Ahmad Zakifli
Customer Experience & Assurance

Email: customer@malaysiaairlines.com

At least this time the Receipt and Discharge (R & D) form was attached. I signed it, provided my details and bank account information, had to provide copies of my ID(s). Sent it to Malaysia Airlines on 6 July 2017.



Then, further silence. On 15 July 2017, more than a week since I provided the signed Receipt & Discharge form, having not received anything, either in the form of correspondence or money in my bank account, I asked Malaysia Airlines the question: "What is the time frame to receive the funds?"

With even more silence, 2 weeks later, on 27 July 2017, I emailed consumer@mavcom.my:

Hi MAVCOM,

Re MAVCOM reference number: MAVCOM-003948-05-17

It has been 2 weeks since I sent the Receipt & Discharge form to Malaysia Airlines, however I still have not received the compensation monies that I have agreed upon. They are also not responding to my emails.

What is the time frame for an airlines to pay out compensation once it has been agreed?

With no response from MAVCOM or Malaysia Airlines, and MAVCOM closed my original case number of MAVCOM-003948-05-17 and purged it from the Check status page, I lodged a new case with MAVCOM on 30 July 2017, a full 24 days (!) after I had sent the signed Receipt and Discharge (R&D) form.



On 2 August 2017, I finally received MYR110.50 into my bank account. A full 3 months since I lodged a claim with Malaysia Airlines.

Some musings:

1) MAVCOM was established on 1 March 2016 under the Malaysian Aviation Commission Act 2015. It describes itself  "as an independent entity to regulate economic and commercial matters related to civil aviation in Malaysia". As part of the Malaysian Aviation Consumer Protection Code 2016, aviation consumers now have rights.



It hasn't been an easy time for MAVCOM, with much turmoil in the Malaysian aviation industry.

Previously management of the aviation industry was in a no man's land of the Ministry of Transportation, Department of Civil Aviation, and consumers were left to seek recourse from the Competition Appeals Tribunal under the Ministry of Domestic Trade, Co-operatives and Consumerism.

2) Malaysia Airlines has a delayed luggage policy. However, it does not spell out how compensation is to be made, how timely it is to be made.

3) As part of this new rights that consumers flying in and out and within Malaysia now have, there is now the consumer protection right for compensation for Lost, damaged and delayed baggage.

4) However, Part III, Paragraph 13 of the Malaysian Aviation Consumer Protection Code 2016 does not mention a timeframe for when compensation is to be paid.

5) The Montreal Convention makes airlines responsible for (delayed) check-in bags. However, there is no mention on the timeframe in which compensation is to be paid. This is not exclusive to Malaysia: there are plenty of jurisdictions which do not say anything about the timeframe to pay out agreed compensation.

6) This is a gap in which no legislation, code, international law/convention seems to cover.

7) The lack of communication from both Malaysia Airlines and MAVCOM is (sadly) to be expected when dealing with Malaysian entities. How many people would doggedly pursue this like me? Yes, aviation consumers in Malaysia may have rights, but how much worth are those rights when it takes 3 months to get paid MYR110.50?

8) The Malaysian Aviation Commission is "exploring charging airline passengers to fund its operations". The Star cites 83.5 million passengers going through Malaysian airports in 2015, and quotes a unnamed airline executive as saying “If they charge RM1 per passenger, they can easily make RM83.5mil a year, and this does not include the other licencing fees they will be collecting from airlines.".

Why should consumer pay more for another layer of bureaucracy when it takes 3 months to enforce compensation entitled to?

9) Don't get me wrong: the formation of MAVCOM is a positive step forward, and now aviation consumers now have rights they did not have previously. It is a improvement from cases like this and this. Not to mention this, this, this, and this, what consumers had to ensure before aviation consumer rights were codified.